Payment and Refund Policy
Last updated: 6 November 2026
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all purchases of access to Course A, the professional resource dedicated to studio production in motion. It covers studio equipment setup, dynamic camera operation, lighting and sound waves, and creating smooth high-quality workflows for television news and live shows. The policy governs both one-time purchases and any recurring access options offered through glamzurix. It applies to all customers located in the United Kingdom and explains how payments are processed, when contracts are formed, and the circumstances under which refunds may be granted. The policy does not cover third-party services or external platforms that may be linked from the site but are not operated by glamzurix.
Prices, currencies, taxes, and any additional charges
All prices on the site are displayed in British Pounds Sterling. Value Added Tax at the prevailing UK rate is included in the displayed price for consumers. No additional charges apply unless explicitly stated at checkout, such as optional add-on resources. glamzurix reserves the right to adjust prices for future purchases, but existing confirmed orders remain at the price agreed at the time of purchase. Currency conversion fees charged by your payment provider are your responsibility and are not refunded by glamzurix.
Accepted payment methods, payment authorisation, and payment security
Payments are accepted via major credit and debit cards, as well as other secure methods displayed at checkout. Payment authorisation occurs immediately upon submission of order details. glamzurix uses industry-standard encryption and does not store full card details. All transactions are processed through secure third-party gateways compliant with UK payment regulations. If authorisation fails, the order will not be processed and you will be notified.
Order, booking, or service confirmation and when a contract is formed
A contract is formed when you receive an order confirmation email after successful payment. This confirmation summarises the access granted, price paid, and applicable terms. Until this email is sent, no contract exists and glamzurix is not obliged to provide access. Digital access credentials are delivered electronically shortly after confirmation.
Cancellation rights and applicable cancellation periods
Under the Consumer Contracts Regulations, you have 14 days from the date of purchase to cancel if you have not started accessing the digital content. Once you begin downloading or streaming materials, the cancellation right ends. Subscriptions may be cancelled at any time but refunds are limited to the rules below. To cancel, contact [email protected] with your order details within the cooling-off period.
Refund eligibility, exclusions, and non-refundable items or services
Refunds are available only where statutory rights apply or where glamzurix has failed to deliver access. Digital content that has been accessed is generally non-refundable. Promotional offers, gift purchases, and completed live workshop sessions are excluded. If technical issues prevent access for an extended period, a partial or full refund may be considered at the discretion of glamzurix.
The step-by-step procedure and information required to request a refund
To request a refund, email [email protected] with your full name, order number, date of purchase, and a clear explanation of the reason. Include any supporting evidence such as error messages. Requests must be submitted within the applicable time limits. +44 (0)300 111 4123 may be used for urgent enquiries but written requests are required for processing.
Inspection, approval, rejection, and notification of the refund decision
Upon receipt, glamzurix will inspect the request within 10 working days. You will receive written notification of approval or rejection, including reasons if refused. If approved, processing begins immediately. If rejected, you may appeal once with additional information.
Refund method, processing time, and when funds should reach the customer
Refunds are issued to the original payment method. Processing takes up to 14 days after approval, though funds typically appear within 5-10 working days depending on your bank. No cash refunds are provided. Fawley House, 2 Regatta Place, Marlow Road, Bourne End, Buckinghamshire SL8 5TD is the registered address for any formal correspondence regarding refunds.
Special rules for digital content, subscriptions, services, or promotional offers where relevant
Digital content is supplied immediately upon purchase, so the 14-day cooling-off period ends upon access. Subscriptions renew automatically unless cancelled before the renewal date. Promotional discounts are non-refundable and non-transferable. If a subscription is cancelled mid-term, no prorated refund applies unless required by law.
Failed payments, duplicate charges, chargebacks, and suspected fraud
Failed payments result in immediate suspension of access until resolved. Duplicate charges will be investigated and refunded if verified. Chargebacks without valid reason may lead to account termination. Suspected fraudulent activity is reported to authorities and access is revoked without refund.
Mandatory consumer rights in the target country that the policy cannot exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, UK GDPR, or the Consumer Contracts Regulations. You retain the right to goods and services of satisfactory quality and to remedies for faulty digital content. glamzurix cannot exclude liability for negligence or breach of these rights.
Contact route, policy changes, and last-updated date
For questions about this policy contact [email protected] or use the form on the Contacts page. glamzurix may update this policy to reflect legal changes. The current version is always available on the site and the last-updated date appears at the top. Continued use after changes constitutes acceptance of the revised terms.